We offer several ways to get the support you need:
Live Chat & WhatsApp
Use our new Live Chat widget or WhatsApp integration to get fast answers from our Kai Bot. Kai Bot is available to help with common product questions, Fernox app guidance, and feature information.
Speak with Our Support Team
If you need assistance with a specific query, you can connect with one of our support agents through the Live Chat widget during normal business hours.
Email Support
For complex enquiries, technical troubleshooting, account management, or advanced questions about the Fernox App, email [email protected].
For product-related enquiries, technical advice, or test result queries, please contact [email protected].
Our team will be happy to assist you and ensure your enquiry reaches the appropriate support team.