One Time Password(OTP) Troubleshooting

1. Check Your Contact Information

Make sure you're checking the correct email address inbox, which is associated with your Fernox App account.

2. Wait a Few Minutes

Sometimes OTP delivery can be delayed due to network or email service issues. Wait 2–5 minutes before requesting another OTP.

Avoid requesting multiple OTPs in quick succession, as this may invalidate previous codes.

3. If You're Expecting an Email

If your OTP is sent by email:

• Check your Inbox.

• Look in your Spam or Junk folder.

• Check your Promotions or Updates folder (if applicable).

• Search your mailbox for the sender's email address.

• Ensure your mailbox isn't full.

5. Enter the Most Recent OTP

If you've requested more than one OTP, only the latest code will work.

Older codes are automatically invalidated when a new one is generated.

6. Check Whether the OTP Has Expired

OTPs are only valid for a limited time.

If your code has expired:

• Request a new OTP.

• Enter it as soon as you receive it.

7. Verify the Code Carefully

Before submitting your OTP:

• Enter the code exactly as shown.

• Avoid extra spaces.

• Double-check each digit or character.

8. Too Many Requests?

If you've requested several OTPs or entered incorrect codes multiple times, you may need to wait before trying again.

Please wait for a short period and then request a new OTP.

9. Try Again Using Another Browser or Device

If you're trying to access the Fernox portal through the browser:

• Refresh the page.

• Clear your browser cache and cookies.

• Try using a different browser.

• Try another device if available.

If you're using a mobile app:

• Close and reopen the app.

• Make sure you're using the latest version.

• Change your network.

10. Still Not Working?

If you've completed the steps above and still can't receive or use your OTP, please contact our Support Team.