---
title: "PDF certificate not received via email"
description: "Verify Email and Check Spam Folder"
url: https://help.fernox.app/en/articles/42-pdf-certificate-not-received-via-email
collection: "Account Troubleshooting"
updated: 2026-10-05
language: en
alternates: [de, es, fr, pl, cs, nl-be, nl, fr-be, ro, sv, tr, sk]
---

# PDF certificate not received via email

Verify Email and Check Spam Folder

Check your spam or junk folder. Ensure your email address is entered correctly in the app.