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FAQ

General Information

Can I submit multiple samples at once?

Do I need to submit my postal test on the Fernox App?

What should I do if my sample bottle leaks during transit?

Do I need to submit my System Health Check on the Fernox App?

Where can I find the System Health Check Portal?

Can I access my test results at any time?

When will my results be ready?

What should I do if I haven't received my results?

How can I keep a record of the pass / fail for each job?

What do the Sample Statuses mean?

Testing Samples

Is it mandatory to fill in all the fields during test setup?

Changing Submitted Samples Address

Understanding Results

What do I receive after completing the System Health Check?

What if my results indicate an unexpected issue?

What does the PDF certificate include?

Advice

What should heating system water look like?