---
title: "Mijn app werkt niet"
description: "Snelle oplossingen voordat je contact opneemt met de appondersteuning"
url: https://help.fernox.app/nl-be/articles/33-mijn-app-werkt-niet
collection: "App Troubleshooting"
updated: 2026-10-05
language: nl-be
alternates: [en, es, de, fr, nl, fr-be, cs, pl, ro, sk, sv, tr]
---

# Mijn app werkt niet

Snelle oplossingen voordat je contact opneemt met de appondersteuning

Here are five practical steps to try before contacting support when a mobile app isn’t working:

1.  **Restart the app** – Close it completely (swipe it away from recent apps) and reopen it. This often clears temporary glitches.
    
2.  **Check for updates and storage** – Ensure your device’s operating system is up to date. Then check that the Fernox app is updated to the latest version and that your device storage is not full.
    
3.  **Clear cache or data** – On many devices, you can clear the app’s cache (and sometimes data) to remove corrupted files without reinstalling the app.
    
4.  **Restart your device** – A simple reboot can resolve network issues or memory glitches affecting the app.
    
5.  **Check connectivity and permissions** – Ensure you have a stable internet connection and that the app has all the necessary permissions (location, storage, notifications, etc.) to function properly.
    

If these steps don’t solve the issue, contact our customer support:

[

Contact Us

If you can’t find the answers you need, reach out to us. We’re here to assist you promptly.

](https://help.fernox.app/en/articles/34-contact-us.md)