How can I submit my usage logs?

When should I upload my logs?

You may be asked to upload your logs if you're experiencing issues such as:

• The app crashing or freezing

• Tests not submitting correctly

• Synchronisation issues

• Login or account problems

• Unexpected error messages

• Any other technical issue that requires investigation

How to upload your logs

Uploading your logs only takes a few seconds:

1. Open the Fernox App.

2. Navigate to Settings.

3. Tap Upload Logs.

4. Confirm that you want to upload the logs.

Once the upload is complete, your diagnostic logs will be securely sent to the Fernox Support team.

Please ensure you are connected to the internet when uploading your logs, otherwise they will not be sent to us.

What happens next?

After you've uploaded your logs:

• Reply to the support email or ticket to let us know the upload has been completed.

• Our support team will review the logs alongside the information you've provided.

• If we need any additional information, we'll get in touch.